This Agreement shall commence on the date it is signed by both Parties and will remain in effect for the duration of the selected plan (either 6 or 12 months) as outlined in Rilly Health’s offerings. The Client may cancel this Agreement at any time by providing written notice to Rilly Health before the next monthly payment is due.
The Client may cancel this Agreement at any time by providing written notice to Rilly Health. If cancellation occurs, services will continue until the end of the current billing cycle. No refunds will be issued for any unused portion of the service. Upon cancellation, the Client is required to return all equipment and items provided by Rilly Health within three (3) days of termination. Failure to return the equipment within this period will result in a charge for the full replacement cost of the unreturned items, which will be billed to the Client immediately. Rilly Health also reserves the right to terminate this Agreement for breach of terms, including failure to follow program guidelines or non-payment. In the event of termination due to breach, the Client remains liable for all outstanding fees.
a. Rilly Health operates a strict No Refund policy. The Client acknowledges that all fees paid under this Agreement are non-refundable, except in cases where Rilly Health fails to deliver the Services as outlined. If Rilly Health is unable to provide the agreed-upon Services due to its fault, the Client may request a partial refund proportional to the undelivered portion of Services.
b. Refund requests must be submitted in writing after forty-five (45) days of successful participation in the weight loss program, counted from the program’s commencement date. Rilly Health will review the refund request to determine its validity. If the request is approved, the Client will receive a partial refund, which will be issued within seven (7) days of approval. Rilly Health reserves the right to deny refunds for failure to comply with program guidelines or for any reasons not deemed valid under this policy. No full refunds will be issued.
a. Service Fee: The total service fee for the weight loss program, as specified in the selected plan, will be paid either through a monthly installment plan or in full for a 6-month or 12-month contract. Upon choosing a plan, the Client is required to make the initial deposit through Rilly Health’s website to secure their participation. Services will begin only after this initial payment has been processed. The Client may opt for a monthly installment plan or pay in full to qualify for applicable discounts.
b. Monthly Payment Plan: For Clients selecting the monthly installment payment option, payments will be processed automatically each month on the sign-up date through Rilly Health’s website. The initial deposit is required at sign-up, and subsequent payments will be deducted monthly. Clients are responsible for ensuring that payment information remains current. Changes to payment details must be promptly updated to avoid issues. Payments are due on the same day each month based on the original sign-up date. If payment is not received within five (5) days from the due date, a late fee of $500 will be applied. Should payment not be made within this grace period, Rilly Health reserves the right to suspend or terminate services immediately. Failure to make payments does not release the Client from their obligation to settle any remaining balance.
c. Paid-in-Full Option: Clients opting for the paid-in-full option must complete the entire payment at the time of sign-up to qualify for discounts. Payment must be completed in one lump sum, and failure to do so at the time of sign-up will disqualify the Client from any applicable discounts.
d. Security Measures: Rilly Health prioritizes the security of all online transactions. To ensure client information safety, Rilly Health employs industry-standard encryption protocols, including Secure Sockets Layer (SSL) technology. Payments are processed through a certified and secure third-party payment gateway that complies with PCI-DSS. Rilly Health does not store sensitive payment information on its servers. Clients are encouraged to use strong, unique passwords for their accounts and to update them regularly. In the event of any unauthorized access, the Client must notify Rilly Health immediately. Rilly Health will not be liable for losses resulting from the Client’s failure to secure login credentials or payment information.
e. Accurate and Timely Payments: The Client shall ensure that all payments are made in full and on time according to the terms of this Agreement. Payments must be processed through Rilly Health’s website. Failure to make accurate and timely payments may result in late fees, suspension, or termination of services.
f. Notification of Payment Change: The Client is responsible for ensuring that payment information remains accurate and up-to-date. Any changes must be promptly updated through Rilly Health’s website. The Client agrees to notify Rilly Health of any changes at least five (5) business days before the next scheduled payment to avoid service interruptions.
